CarNow’s Real-Time Retail platform is a comprehensive, live-data technology platform that empowers dealers to seamlessly manage every step of the car-buying journey. Combining all of the customer communication and digital retailing solutions CarNow is known for into a single platform experience, Real-Time Retail empowers dealers to provide unparalleled customer experiences, optimize operations, and drive revenue growth like never before.

From conversational calls-to-action to enhanced showroom processes leading to seamless online to in-store transitions, Real-Time Retail is the dealer retailing system that provides a competitive edge in an evolving market. With CarNow, serve customers in real-time through an end-to-end transaction, defragment the customer experience, and eliminate traditional points of frustration throughout the car-buying journey.

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Showroom DealMaker

Enhanced Online to In-Store Experiences

CarNow’s showroom tool merges the virtual and in-store showroom experiences into a seamless process, empowering customers to easily continue in the store where they left off online and allowing you to continue negotiating the deal while sitting with the customer.

Live Assisted Conversations and Video Chat

Real-Time Interactions

With live co-browsing features, customers can engage in Q&A and negotiate in real-time with your in-store team, including the ability to activate video chat

Multiple Entry Points (Deep Links)

Drive More Conversions

Further enhance the digital retailing experience and generate high-quality leads that are more likely to convert with customizable entry points (deep links).

Trade Partner Integrations

Seamless Trade Solutions

CarNow’s growing list of trade partner integrations includes KBB, TP, ICO, and TIV, with this process made easier than ever with customer VIN and license plate pull features.

Soft and Hard Credit Pull Options

Flexible Credit Checks for Buyers

Offer customers both soft and hard credit pull options during the buying journey via 700Credit, RouteOne, and Dealertrack, while providing an instant customer callback option that populates directly in the UX.

F&I Merchandising Accessories

Transparent F&I Processes

Display actual prices of F&I products and vehicle accessories from your providers, giving customers the time, tools, transparency, and confidence to decide without the traditional pressures of the dealership.

Real-Time Notifications and Customer Data

Live Insights for Smarter Decisions

With real-time access to customer actions, changes, and data, gain full visibility and better intel for negotiation.

DMS Integrations (Premium Feature)

Seamless Integration with Top DMS Providers

CarNow’s platform directly integrates with a growing number of DMS providers, including Reynolds & Reynolds, CDK Global, Dealertrack, and DealerBuilt.

Live Help Needed!

Assisting Agents to Close Deals

Your selling agents can capitalize on qualified, in-the-moment prospects by activating a notification that prompts and prepares a manager to enter the conversation at just the right moment – anytime, anywhere, and on any device.

Live Conversational Calls-to-Action (CTAs)

Engage Customers with Personalized Communications

Using natural language responses, move clients through critical steps of the car-buying journey, including scheduling a test drive, valuing a trade-in, pre-qualifying for credit, and getting an e-price.

Comprehensive Messaging Integrations

Messaging Made Easy

CarNow’s growing list of messaging integrations includes Invite, Facebook, Apple Messages for Business, Google Analytics, CarWars, Impal, LotLinx, Trade, AutoTrader, WhatsApp, Google Inventory (excluding Mazda), Facebook Inventory, and YouTube. The platform also includes click-to-text and video chat functionalities.

Direct Service Scheduling

Seamless Service Booking Experiences

CarNow’s agents are fully trained to utilize your online service scheduling tools and programs to directly schedule service appointments with your customers.

Rich Content

Engage Customers with Immersive Content

The CarNow platform’s rich content offerings include virtual brochures, vehicle comparisons, e-business cards, YouTube links, and finance application solutions.

DealerHome Mobile App

Stay Connected Anytime

Easily communicate with your customers on the go with CarNow’s DealerHome mobile app, available in both the App Store and Google Play Store.